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Everything You Need to Know About Visiting Cypress Cove This Summer

Revised June 9, 2021 – The Woodridge Park District is excited to announce the opening dates and detailed operational information for the upcoming swim season at Cypress Cove Family Aquatic Park. To ensure the continuous safety of staff and patrons, the District’s opening plan efforts listed below are subject to change at any time due to changes in rules, regulations, guidelines or operational impacts.

1. When is Cypress Cove Opening?

Cypress Cove will be open June 11 – Labor Day.  Modified hours will begin Friday, August 13th. Click here for dates, hours and modified hours.

2. Why has the facility reopening information been delayed and the official opening date scheduled for June 11th?

The District is governed by multiple federal, state, and county governments, which results in lag time in which the District receives the rules, regulations and guidelines from each governing jurisdiction. Though the CDC may publicly announce a change in mitigations, it doesn’t necessarily mean the state or counties will adopt the same changes. Additionally, based on experience over the past year, there is a significant delay in receiving relevant information, which the District must then further interpret and seek clarifications. The inconsistent changing of rules, regulations and guidelines further exacerbates this issue. Every time a governing body changes mitigations the District must readjust its operations plan to ensure compliance and overall safety for both staff and patrons.

With that said, the District which, was previously prepared to publish the aquatic brochure based on the “Restore Illinois” Phase 4 guidelines, had to delay the publishing of information due to the Governor’s announcement of plans to move to the “Bridge to Phase 5” and potentially Phase 5. Even though these changes are forthcoming, the District had to wait for the revised rules & clarifications for aquatic facilities/pools to be released from both the Illinois Department of Public Health (IDPH) and DuPage County Public Health Department in order to adjust operations, processing systems, levels of staffing and determine fees and charges. Based on the above explanation and in addition to trying to secure the necessary level of staffing while taking into account the limited availability of the seasonal labor pool in the region to ensure the District provides a safe operation as mandated by IDPH,
the District decided on June 11th as the appropriate date to safely reopen Cypress Cove.

In summary, the good news is Cypress Cove is reopening, though not to the full operational level experienced in prior years. Cypress Cove will open with a maximum capacity of 450 and swimmers are required to make a prepaid, 2.5-hour reservation online prior to entry. Reservations will be available on the home page (link will be available soon). The main concession stand will be closed but vending machines with beverages will be available and Snapper’s Snack Shack (satellite concession stand near Alligator Alley) will be open for prepackaged snacks and beverages. Deck chairs will not be provided, but guests are welcome to bring their own.

Your patience is genuinely appreciated as we work together to enjoy Cypress Cove this summer.

3. What are the hours & FEES for public swim?

2.5-hour reservation periods are available daily at 11:30am-2:00 pm and  2:30-5:00 pm. The cost per reservation is $10 for residents and $17 for non-residents.

Time in between public swim sessions will be used for sanitizing the facility. We ask that you please be patient as we do our best to allow a quality swimming experience while still enforcing current safety guidelines.

4. Will season passes be available for 2021?

Once the Governor decides to enter into Phase 5 of the “Restore Illinois” plan currently scheduled for June 11th, the Park District will further assess any IDPH and DuPage County Public Health updated regulations, mitigations and evaluate (with emphasis) the status of hiring additional lifeguards in the coming days/weeks (please refer to the recent Chicago Tribune, CBS Chicago, Fox Chicago and NBC Chicago regarding lifeguard shortages in the Chicagoland area). Should conditions present themselves whereby the District can safely operate the aquatic park based on increased capacity limits with sufficient life-safety staffing levels, the District may reconsider an opportunity to sell season passes for the remainder of the season. Patrons will be notified via Cypress Cove’s website and Facebook, if and when this opportunity becomes available.

5.Who can make reservations?

Residents and non-residents can make reservations.  Please note that children under 10 must be accompanied by an adult.

6. When can I make reservations?

Reservations can be made up to 5 days in advance of your visit.  Click here to make a reservation.

7. How do I make a reservation?

Select the “Make a Reservation” button, enter information for you and your guests, select the day and time you wish to visit, and lastly pay for your visit. You will receive an email confirmation for your reservation as well as a list of facility rules.

8. What happens if I don’t show up for my reservation?

If the facility opens as scheduled, no refunds will be given for those who registered but choose not to attend.

9. What if there is inclement weather on the day I signed up?

If there is inclement weather and the facility is unable to open, all who registered for that day will be allowed to select a different day to attend. Decisions about opening and closing the facility will be at the sole discretion of the Park District staff.

10. Do I have to wear a face covering while I am in the facility?

Face coverings are optional for fully vaccinated people using Cypress Cove. By visiting the facility without a face covering, you are verifying truthfully that you have been fully vaccinated. You are considered fully vaccinated 14 days after the administration of the final course of your vaccine—in other words, 14 days after the second dose of the Pfizer or Moderna vaccine, or 14 days after the administration of the Johnson & Johnson vaccine.

Face coverings and social distancing are required for non-vaccinated individuals including all children ages 2 through 11 when not engaged in swim activities (i.e. checking in, using the locker room).

Patrons wishing to wear face coverings are welcome to do so, regardless of their vaccination status.

Staff and/or independent contractor instructors that are unvaccinated will be required to wear a face covering.

Regardless of vaccination status, please refrain from coming onto Park District property when you have signs or symptoms of COVID, including fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea.

The District will continue to monitor, seek clarifications and adjust according to new guidelines established by the CDC, OSHA, EEOC, Illinois Governor’s Executive Orders, DCEO, IDPH, DuPage County Public Health, etc. as our area moves through the phases of the “Restore Illinois” Plan.

11. Will patrons be screened prior to being given access into the facility?

Yes.  IDPH requires all patrons be screened prior to entry.  During check-in, staff will ask each patron about COVID-related symptoms or exposures. Any patron answering yes to a question will be denied entrance and will not receive a refund.  This information will not be recorded, there will only be a record of an entrance or denied entrance for each patron.

12. How do I check in for my reservation?

Please arrive 15 minutes prior to your time slot and stand in the line that corresponds to the first letter of your last name (A-L and M-Z) while maintaining a social distance.  Cypress Cove staff will screen you regarding COVID-19 protocols and have you open your bag and check you in at the front entrance.

13. Will the deck furniture be available for use?

A limited quantity of deck chairs will be provided. They will be spaced out at least 6 feet and additional deck space will be made available for those who wish to bring their own chairs. Deck chairs will be sanitized in between reservation periods.

14. Is outside food and beverage allowed?

No. Outside food and beverages are not allowed inside the park. Guests are welcome to bring pre-purchased, unopened bottled water. Guests are also welcome to exit the facility and use the picnic tables provided outside if they wish to eat. The main concession stand will be closed but vending machines with beverages will be available and Snapper’s Snack Shack (satellite concession stand near Alligator Alley) will be open for prepackaged snacks and beverages.

15. Are lifejackets available?

Yes. Lifejackets will be available for use.  Cypress Cove requires you to provide your driver’s license while borrowing lifejackets.  Please note that any child, regardless of age, is required to be within arm’s length of a parent or guardian at all times.  Lifejackets will be cleaned and sanitized after each use.

16. Will there be a place to change and use the bathroom?

Yes.  All bathhouses will be open; however, you are encouraged to arrive and leave in your swimming attire. Locker storage will not be available. While using the bathhouse, patrons are expected to wear a face covering and maintain a social distance.

17. How do I leave the facility at the end of my reservation?

All patrons will be escorted through the facility entrance. We do ask that all patrons safely, but quickly exit the facility, so the next reservation can begin on time.

18. Will Aquatic Programming be available?

Yes. Youth, Preschool, Private and Parent-Tot swim lessons are available as well as Swim Team. Click here for session dates and registration information.

19. Are Birthday Parties or Group Outings available?

Group Outings will not be available. More information on Birthday Parties will be available soon.

20. Can I rent the pool for a private pool party this summer?

Yes.  Private Rentals are available for groups of 100 or less. Click here for specifics on rental offering and fees.

 

 

 

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